The Burgess Group – Masters of our craft
A very warm welcome to The Burgess Group, the friendly, trusted, and accommodating window and door specialists in Suffolk, Norfolk and Cambridgeshire.
Our objective is to provide you with gorgeous bespoke windows and doors while treating your home with the level of care and attention to detail it deserves.
We’ve been in business for more than 25 years and have learned a lot, adapting to the growing expectations of our customers throughout East Anglia.
But our core values remain the same as those that inspired Edward Burgess to launch The Burgess Group in 1996 – our commitment to excellence, attention to detail, and our above-and-beyond approach to customer care.
We’re delighted to welcome you to our charming Woodbridge and Bury St Edmunds showrooms. Given that choosing the best windows and doors for your property is a sizeable task, we invite you to visit us to get a feel for our products and to fully appreciate the craftsmanship and attention to detail that helps us to stand out from the crowd.
You’ll be welcomed by our friendly team of design experts at both locations, who are on hand to listen to your ideas and recommend the most suitable products.
There’s absolutely no pressure from our end to decide right away, and you can take your time to work through your options to select the most beautiful windows and doors for your property.
To ensure that the installation meets your expectations, we make sure that every detail is considered and that no stone is left unturned. So much so, that many local architects feel confident to recommend us and our products to their clients, often working with us where the windows and doors are part of a larger project. We draw on a wealth of experience and a comprehensive product range, to make sure that your installation is the perfect match for your home.
But we’re not resting on our laurels. We’re continually motivated to provide impeccable customer care before, during, and after installation to ensure we retain our reputation as masters of our craft and guarantee that our windows and doors serve your property well for many years.
Installing new windows and doors
You know better than anyone what you want your home to look like. Our job is to help you achieve your vision for your home by crafting bespoke windows and doors to exceed your expectations. Every property is different – as is every homeowner – so we offer a personalised service from our first meeting until the project is completed to your satisfaction.
As masters of our craft, we are happy to start with a blank canvas from which we can help you arrive at the perfect windows and doors to enhance your living space and increase the value of your home. Be it timber bifold doors or steel look casement windows; our design team is ready to guide you through the entire process, helping you select the products you want.
But don’t just take our word for it – our customer reviews speak for themselves. In fact, we’re very proud to have been awarded a prestigious Gold Trusted Service Award this year by independent review site Feefo.
Aftercare stands us apart
We recognise that every project extends long beyond the completion of the installation. You want to know that your windows and doors are built to last, and should you encounter any unforeseen issues with our work or products, you want to see that we’re on hand to put them right.
Our business is built on our relationships with our customers, and aftercare is factored into everything we do. You can contact us anytime to discuss your new windows and doors or if you have any future products that you would like us to assist with.
The Burgess Group team also regularly checks in with homeowners that we’ve worked with in the past to make sure that everything is to their expectations. Follow us on Facebook and Instagram to fully appreciate our commitment to aftercare. It’s something that helps us stand apart from our competition.
Visit our beautiful showrooms in Suffolk
We hope you’ve been inspired by our website and by what you may have seen on our social media pages, but we appreciate that you need to get a feel of our product range before settling on the perfect windows and doors.
You’re most welcome at our beautiful Suffolk showrooms in Woodbridge and Bury St Edmunds, where you’ll be greeted by friendly and knowledgeable design experts who can answer your questions and make recommendations based on your plans for your home.
Do feel free to join us (and our office pooches) for a chat about your home over a brew, and we will be delighted to run you through the various options.
Choosing a company to take care of your windows and doors installation is a big decision and working with accredited firms is likely to be extremely important to you.
The Burgess Group is a FENSA-registered company, enabling us to certify that your window and door installation is compliant with UK building regulations without the need for an independent assessment from building control authorities.
Moreover, we offer our customers explicit guarantees on our products and craftsmanship. We are members of the Independent Warranty Association, providing an insurance-backed contract covering deposit indemnity, protecting our customers in the unlikely event of us ceasing trading.