Frequently asked questions
Whether you’re exploring our product range for the first time or finalising the finishing touches to your project, here are some of the most common questions we get asked, along with the answers to help guide your decision.
If you can’t find what you’re looking for, our team will be happy to assist, please get in touch.
What are your windows and doors made of?
We offer a wide range of materials, including engineered timber, aluminium, steel-look aluminium, and PVCu. Each option has its own benefits depending on the style of your property, your budget, and your preferred aesthetic. You’ll find more information on our doors and windows pages.
Do you provide a design service?
It can be hard to visualise what your new door or windows will look like, so with the help of colour samples, drawings and even referring to previous installations, we’ll help you explore all the options. We can even provide quotations for different styles or materials, so you can compare.
What colours can my windows and doors be?
As well as a beautiful selection of standard colours, all of our windows and doors are available in any one of over 200 classic RAL shades, plus our timber doors can be colour matched to Farrow & Ball and Fired Earth collections – the choice is yours.
Can my windows be different colours on the inside and outside?
Yes, many of our customers choose to match their interior decor and opt for a bolder colour on the outside.
What range of door furniture do you have?
We have an extensive range of door furniture, including a marine grade range that is suitable for coastal areas – of which we have many in East Anglia!
We know that it is important to ensure that the right handle, knocker or letterplate transforms the look of your window or door. They instantly tie in with the period or character of your home and really make a statement.
Can I incorporate glazing into my windows and doors?
Absolutely. Whether it’s providing privacy, retaining your homes character or adding a finishing touch, glazing really allows you to add personality to your doors and windows.
With toughened, thermally efficient glass as standard, you can be assured of a secure, warm and cosy home whichever of our products you choose. Choose timber and you’ll also have stunning stained and coloured glass options at your disposal.
Are your windows and doors energy efficient?
Yes. Our products are designed with energy efficiency in mind, featuring high-performance double or triple glazing, insulated frames, and weather seals to help reduce heat loss and save on energy bills.
Why choose The Burgess Group?
With nearly 30 years’ experience, we’re trusted for our reliability, attention to detail, and quality service.
Customers choose us for our expert guidance and local knowledge. Our bespoke, made-to-measure windows and doors are crafted to high standards, reflected in comprehensive guarantees.
Consistently rated 5 stars on Feefo, we’re committed to helping you enhance your home with installations as individual as you are.
Do your products meet current building regulations?
Absolutely. All our windows and doors are fully compliant with UK building regulations, including requirements for energy performance, safety, and ventilation.
The Burgess Group is an Assured-registered installer, which means we self-certify compliance with UK building regulations, saving you time and hassle.
Are your products guaranteed?
All our windows and doors come with guarantees which differ depending on the product type.
Where are your showrooms?
We have beautiful showrooms in Woodbridge and Bury St Edmunds and are soon to be opening a new showroom in Norwich, serving customers across Suffolk, Norfolk, and Cambridgeshire. You’re welcome to visit us — and you might even meet our friendly showroom dogs, Olive and Dora!
How secure are your windows and doors?
Security is a top priority. We use toughened or laminated glass, strong frame materials, and high-spec multi-point locking systems to keep your home safe and secure.
Can you match my home’s existing style?
Yes, and we specialise in it. Whether your property is traditional or contemporary, we offer a variety of styles, colours, finishes, and detailing to suit your home perfectly.
What about Listed or Conservation Area properties?
We offer a range of products which are quote often approved by listed building officers. Listed building consent is complex so we work with our customers and a local architect to advise on the appropriate steps needed to gain consent.
You can find more information about listed and conservation areas here.
How do I care for my windows and doors?
We recommend regular cleaning, both externally and internally, of your windows and doors in order to keep them in good condition.
Take a look at our care guides here for more information.