Your guarantee from Sunflex

Thank you for purchasing our high-quality products. Provided they’re looked after well and in line with our care and maintenance instructions, they’ll continue to be as beautiful, secure and energy efficient for many years to come.

Our Guarantee covers the following defects in the manufacture and installation of our products:

Double glazing units10 years
Sliding door systems10 years
Product workmanship10 years
Hardware5 years
Aluminium frames10 years
Marine coated frames5 years*
Installation workmanship10 years
* In coastal conditions it is recommended the frames are cleaned with warm water and mild detergent every two weeks.

Exclusions

  • Glass Breakage
  • Failure of any component due to neglect, misuse, or lack of maintenance in accordance with our care and maintenance instructions
  • Failure of any component due to use in excess of their design life/specification
  • Minor adjustments after 18 months of the installation date
  • Damage due to continued use of incorrectly adjusted and / or broken items

Conditions

Any defect in the works which may be subject to the provisions of the Guarantee need to be notified to The Burgess Group immediately in writing, specifying the nature and extent of any such defect, with supporting photographs and in any event no later than 7 days from when the defect was first noticed. The Burgess Group shall be afforded access to Site to ascertain whether the Works are defective as claimed. If in ‘The Burgess Group’s’ reasonable opinion, the defect is not caused by either faulty workmanship or goods, then the client shall reimburse The Burgess Group for the costs in undertaking the Site visit and any other reasonable costs incurred.

The Guarantee is in addition to your statutory rights.